Account, payments & subscriptions

[Debbie0202]

Why did you charge me because I had to get a new Roku stick because the other one stopped working and you charged me $109.99!!!!! WHY???????

[RokuMary-F · Accepted solution]

Hi @Debbie0202,

Thanks for your first post in the Roku Community!

We understand that you are inquiring about a charge.

Please be advised that all transactions from Roku appear will appear on your statement with “Roku,” “Roku for <Channel Partner>,” or "The Roku Channel."

We would recommend taking a look at our Support page for more information regarding What to do if there is a charge you do not recognize | Official Roku Support

If you still don't recognize the charge after reviewing it, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and you'll be able to send an email request there.

If you have any other questions or concerns, please let us know.


Best regards,
Mary