Account, payments & subscriptions

[bmp66]

Why does the Roku website advertise a streaming stick for $29.99, then charge me $32.97 from PayPal?

I realize there is sales tax involved, but show me the total before I get an email telling me that you charged me 3 dollars more!  I am rather upset, especially since the advertisement came from YOU!

[RokuReynan-L · Accepted solution]

Hi, @bmp66.

Greetings from the Roku Community!

We thank you for bringing this to our attention about the charge for your order.

For this, we suggest contacting our Account and Billing support to discuss about the charge. You may visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You may reach us via phone or chat.

We hope this will be sorted out soon.

Regards,
Reynan