Account, payments & subscriptions

[Tono1]

I have charges being billed for what I am not sure. My account does not list channels or subscriptions. So what are all the charges for? When I click on customer support it spins and never directs me anywhere. How does one REALLY contact support to find out why I am being charged?

[RokuTakashi]

Hi @Tono1,

Thanks for posting, and welcome to the Roku Community!

If you need assistance with charges, subscriptions, and billing, kindly visit our support page at Roku Support and select the Accounts and Billing option to be redirected to their contact details. The Accounts and Billing team will be able to assist you with your concerns further.

We hope the best for you.

Regards,
Kash

[STARLINGMICHE]

I am also being charged $11.74 per month and $8.55 for Hulu, yet when I log into my account it says no active subscriptions. And if I try to watch Hulu it says start free trial. I don't know who to contact. There is no phone number and been charged these fees for several months. I don't even use and can't if I want to.

[RokuERey]

Hi @STARLINGMICHE,

Welcome to the Roku Community!

We're sorry for the inconvenience. Have you tried checking on the link provided by @RokuTakashi? You'll be able to see different options there in contacting our Account and billing team.

Let us know how it goes. Thanks!

Regards,

Rey

[HDMIGuy]

@STARLINGMICHE Is it possible you have more than one Roku subscription?  If you logged into your Roku account and it shows no active subscriptions either the subscription charges are not from Roku or you have another Roku account that will show the subscriptions.  What is the $11.74 / month charge for?  

[billie_vuckovic]

I have the same issue!! Roku customer service gave me a Hulu subscription ID. I called Hulu..on hold for 20 mins. I gave them the subscription ID and they cant find me anywhere. This is insane! Roku needs to not allow billing through them if the user can not control the subscription to those providers. Period

[RokuJanadeeK]

Hi @billie_vuckovic,

Thanks for your post.

As per checking your account, we believe you're directly subscribing to the Hulu app through Roku. With this, we recommend that you reach out to our Accounts-Billing team for further assistance regarding subscription issues.

We hope this helps. Send us a message if you need clarification.

Thanks,
Janadee