Account, payments & subscriptions

[RokuMary-F · Accepted solution]

Hi @KellyCory,

Welcome to the Roku Community!

We appreciate you for posting and if we understand it correctly, you are inquiring about a charge.

For account-billing or Roku Pay inquiries, please contact them directly here https://support.roku.com/contactus. Choose the option from the drop-down menu for "Account, payments & subscriptions" and you'll be able to send an email request there.

We would recommend taking a look at our Support page for more information on how to review charges: What to do if there is a charge you do not recognize | Official Roku Support

Please let us know if there's anything else we can help you with.


Best regards,
Mary

[3girlsDad]

I want you to know that Alma did a wonderful job helping us understand Roku

and help us with the unknown charges to our credit card.  Our grandchildren

put Roku on our TV and we are novices (at age 80) to using this technology.