@cultivate A better option may be your state's consumer protection agency, if there is one. It could go by different names, depending on the state.
First, though, confirm you didn't receive an email from Roku about the issue that was captured by your spam filters. You don't want to look foolish, if such a thing happened, and Roku had acted properly and in good faith.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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