Account, payments & subscriptions

[DumDum]

I subscribed with a free 7-day trial. Trial is up today, and I opted to go ahead and pay in the 'manage subscriptions' tab. When I open the app and choose a game, I am prompted to 'upgrade,' or pay for the service to start watching. If I click that, I get a message from Roku that I am already subscribed, and can sign into the app and start streaming. But when I open the app again, same story.

[RokuNimfa-C]

Hi @DumDum, 

Welcome to the Roku Community. 

Thank you for reaching out to us regarding your subscription issue.  It sounds like you are experiencing some trouble accessing content on your Roku device even though you have subscribed and want to continue to use the service.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

Please let us know if there is anything else we can assist you with.


Regards, 
Nimfa

[DumDum]

It appears to be impossible to actually contact a human being that can help me.

[RokuNimfa-C]

@DumDum 

Thanks for following up. 

Our Billing customer support is able to help you further by phone or by live chat. Have you attempted to contact them at http://support.roku.com/contactus? Do you receive an error message or code? 

Keep us posted on how it goes. 


Regards, 
Nimfa