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Oharecr
Newbie
‎07-18-2022 06:09 PM

Lost access to email and password I set up my Roku with. Is there a way to update it?

Hi there,

My ex and I shared a Roku but have recently split. Unfortunately they have lost access to the email address password and Roku password so we are unable to log in to cancel our subscriptions.  

Is it possible to verify our identity and send the recovery email elsewhere?

0 Kudos
2 REPLIES 2
renojim
Community Streaming Expert
‎07-19-2022 12:10 AM

Re: Lost access to email and password I set up my Roku with. Is there a way to update it?

You can try going through the online support at https://support.roku.com/contactus .  When you get to where it wants you to log in use the one you used on this "community" and then explain the situation if you can make it to a person, email, or chat.

@Hector-Roku  or @RokuMary-F may also be able to help.

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Natan-Roku
Retired Moderator
‎07-19-2022 08:02 AM

Re: Lost access to email and password I set up my Roku with. Is there a way to update it?

Hi @Oharecr, thanks for the post. We want to help with your account login and subscription troubles; we understand that these times can be tough. We'll send you a PM shortly to talk about your account details and work to get you situated. Please keep an eye on your inbox for us!