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Issue with placing an order on Roku website

I went to Wanted to buy a Roku Express 4K+. Tried buying as guest -- hoping I could use paypal. Nope. Tried to buy using my CC. Two attempts hung on different places of proceed to next step.

Registered an Roku account hoping to buy. THERE I was able to set paypal as my method (why not before?). So then I was able to buy Roku Express 4K+ on third try,

Some questions:

Why no option for paypal on guest checkout.

Why did the page hang on two attempts. Last one was after giving all info including CC stuff -- unsettling! am I billed or not?

When I get it, I hope the product is better than my experience so far.

Somebody should look at these webpage issues on the main site.

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Retired Moderator

Re: The Roku web site is bad


Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.



Danny R.
Roku Community Moderator
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