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BmoreTruthful
Reel Rookie

Re: Is there a way to actually talk to a Roku employee? Do they have customer service?

I just purchase 2 replacement Remotes for my Roku Tv....paid $35 (?) for overnight shipping....have not heard or received NOTHING, yet...  One thing is for certain,  Never do business with  a company that has No one to every ph call.... this TV was my first Roku purchase & will be my last.....how do you get to a Human who is going to Correct problems....?

 

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RokuMary-F
Community Moderator
Community Moderator

Re: Is there a way to actually talk to a Roku employee? Do they have customer service?

Hi @BmoreTruthful,

Thanks for the post. I'm sorry to hear about the experience, that's not what we aim for.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.
If you need any additional help and we’ll follow up to continue assisting you.

We appreciate your patience with this matter.


Best regards,
Mary

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