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Rebels2021
Reel Rookie
‎08-08-2021 06:32 AM

Invalid credit card I need help please

I was trying to look for my PIN to watch something and I was directed to update my CC information. But my information is still correct so I put in my credit card number and it tells me it’s invalid . What the **bleep** is going on! I don’t understand nothing is invalid and I’m livid! 

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3 REPLIES 3
makaiguy
Community Streaming Expert
‎08-08-2021 07:30 AM

Re: Invalid credit card I need help please

Was this on your Roku account at https://my.rolu.com, or was it on the site for some particular channel?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Rebels2021
Reel Rookie
‎08-08-2021 09:45 AM

Re: Invalid credit card I need help please

I’m my roku account I was just looking for my pin # and I was prompted to update all my information. So I did and it keeps telling me my card # is invalid 

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RokuKariza-D
Roku Guru
‎08-08-2021 10:19 AM

Re: Invalid credit card I need help please

Hey @Rebels2021

Thanks for the post.

Try re-entering all the details of your credit card for the update to go through. For more information, you can visit this Support article: How do I update the payment method for my Roku® account?

Let us know if this works for you!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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