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CalicoCat
Reel Rookie

If it is free, why does Roku need a credit card?

f Roku is free, why does Roku require a credit card?  I tried to download Roku app and it will not let me complete download w/o credit card info.  No thanks.  Others are really free.

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5 REPLIES 5
RokuLianna
Retired Moderator

Re: If it is free, why does Roku need a credit card?

Hi @CalicoCat

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

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andyross
Roku Guru

Re: If it is free, why does Roku need a credit card?

Are you sure you are downloading the official Roku app? There are many 3rd party ones that require a fee. You don't mention if you have Android or iPhone.

Android: https://play.google.com/store/apps/details?id=com.roku.remote&hl=en_US&gl=US 

Apple: https://apps.apple.com/us/app/the-roku-app-official/id482066631 

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CalicoCat
Reel Rookie

Re: If it is free, why does Roku need a credit card?

Downloading from App Store on our Smart television

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CalicoCat
Reel Rookie

Re: If it is free, why does Roku need a credit card?

I went to where you suggested and there is an answer there.  My take-away:  sign up with credit card and once signed up, go in an delete credit card.  Why require one in the first place?  Roku could show [I don't know how they do as I can't get app]  cost for various subscriptions and then require credit card.  I don't want my card on file anywhere.

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andyross
Roku Guru

Re: If it is free, why does Roku need a credit card?

Not sure if it's still active, but there is a link to create a Roku account without a credit card:

https://my.roku.com/signup/nocc 

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