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Gail53
Newbie
‎11-20-2021 07:00 PM

I was charged though I signed up for Starz free trial

I signed up to A 30 day free trial on starz and I was charged. I’d like you to correct this or I’ll have to contact my bank

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2 REPLIES 2
makaiguy
Community Streaming Expert
‎11-20-2021 09:13 PM

Re: I was charged though I signed up for Starz free trial

Have you, or anyone else using your email account, ever signed up for a free trial on Starz?  Only one free trial is generally all that is allowed in any one service.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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RokuMary-F
Community Moderator
Community Moderator
‎11-22-2021 10:42 AM

Re: I was charged though I signed up for Starz free trial

Hi @Gail53,

Thanks for reaching out to the Roku community!

Please be aware that if you previously had a free trial through the same Roku account (on any
Roku device linked to your account), you will not be eligible for another free trial with that
specific service. We highly recommend reviewing the terms for any trial, prior to signing up. 

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Regards,
Mary

 

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