Roku Community

Gonzom1952 · ‎12-03-2021

I already have a Disney account and I pay for it though google so I was wrongfully charged so I need a refund because I already have that account set up and I don't want to change it

RokuDanny-R · ‎12-06-2021

@Gonzom1952 @JoanP1

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

JoanP1 · ‎12-06-2021

i need help

Vette65 · ‎12-06-2021

Most channel subscriptions are nonrefundable. After you cancel you can keep trying to watch until the month is over. Then the viewing availability is cut off,

RokuDanny-R · ‎12-06-2021

@Gonzom1952 @JoanP1

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

Danny R.
Roku Community Moderator

Roku Community

Account, payments & subscriptions

I was charged for Disney and I already pay for it

Re: I was charged for Disney and I already pay for it

Disney+ will not load. I cancelled subscription after several days but. Still billed for the month.

Re: Disney+ will not load. I cancelled subscription after several days but. Still billed for the mon

Re: I was charged for Disney and I already pay for it