I'm waiting to see if they are going to put my change back.
Premium subscriptions auto-renew when your pre-paid (or free trial) subscription period runs out. To prevent paying for a subscription extension you have to unsubscribe BEFORE the subscription (or trial) period runs out. One minute later and you're on the hook for the next subscription period. When you unsubscribe you don't get a refund of the unused portion of your subscription -- the subscription remains in force until you reach the end of your pre-paid period
This is standard for all premium subscriptions of which I am aware..
Hi @Clelo,
We appreciate you reaching out to us.
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks,
Mary