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Clelo
Newbie

I was canceling Discoveryt 3/27/21 today just now and they charged my card.

I'm waiting to see if they are going to put my change back.

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2 REPLIES 2
makaiguy
Community Streaming Expert

Re: I was canceling Discoveryt 3/27/21 today just now and they charged my card.

Premium subscriptions auto-renew when your pre-paid (or free trial) subscription period runs out.  To prevent paying for a subscription extension you have to unsubscribe BEFORE the subscription (or trial) period runs out.  One minute later and you're on the hook for the next subscription period.  When you unsubscribe you don't get a refund of the unused portion of your subscription -- the subscription remains in force until you reach the end of your pre-paid period

This is standard for all premium subscriptions of which I am aware..

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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RokuMary-F
Community Moderator
Community Moderator

Re: I was canceling Discoveryt 3/27/21 today just now and they charged my card.

Hi @Clelo,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks,

Mary

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