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Cindy6
Newbie
‎09-08-2021 03:53 PM

I was billed for bet tv but I had canceled it. How do I get it removed from bill.

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I canceled bet tv on 8/17/2021 and my Roku bill says bet tv chargers for 8/17/2021 through 9/17/2021. I do not want to pay for something I canceled. How do I remove it from my Roku current bill.

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DBDukes
Community Streaming Expert
‎09-09-2021 05:15 AM

Re: I was billed for bet tv but I had canceled it. How do I get it removed from bill.

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@Cindy6 

Go to https://my.roku.com and log in. Then, click on Manage your subscriptions then cancel there.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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4 REPLIES 4
DBDukes
Community Streaming Expert
‎09-09-2021 05:15 AM

Re: I was billed for bet tv but I had canceled it. How do I get it removed from bill.

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@Cindy6 

Go to https://my.roku.com and log in. Then, click on Manage your subscriptions then cancel there.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RokuDanny-R
Retired Moderator
‎09-09-2021 12:59 PM

Re: I was billed for bet tv but I had canceled it. How do I get it removed from bill.

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@Cindy6

Thanks for the post.

In addition to what @DBDukes mentioned, if you need further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Jackie49
Newbie
‎11-27-2022 07:16 PM

Re: I was billed for bet tv but I had canceled it. How do I get it removed from bill.

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HDMIGuy
Roku Guru
‎11-27-2022 08:05 PM

Re: I was billed for bet tv but I had canceled it. How do I get it removed from bill.

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@Jackie49 We need more information.  Who billed you?  If the bill appears to be from Roku go to a computer or phone and login to your account.  Look for your subscriptions and if you find the BET subscription you can unsubscribe there.  If the subscription is not listed on your Roku account the charge is not from Roku and you will need to contact whoever charged you or contact your financial institution.

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