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I was billed $11.31 for Hulu subscription - but I am still in my 30 day free trial.

I was billed $11.31 for Hulu subscription - but I am still in my 30 day free trial. Why am I getting billed at all and where did $11.31 come from when Hulu only costs $6.99/month????  Also, my "subscription" isn't even showing in my Roku account, so I can't even deactivate the subscription - yet they are billing me for it.  Please provide answer for $11.31 and solution to deactivate.

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5 REPLIES 5
renojim
Community Streaming Expert

Re: I was billed $11.31 for Hulu subscription - but I am still in my 30 day free trial.

If it isn't showing up under your Roku account then I'm guessing you subscribed directly with Hulu?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Re: I was billed $11.31 for Hulu subscription - but I am still in my 30 day free trial.

The billing of the $11.31 IS showing up in my Roku billing section.  When I signed up for Hulu it was through Roku on my t.v.  I do not have an actual Hulu account.  

 

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RokuMary-F
Community Moderator
Community Moderator

Re: I was billed $11.31 for Hulu subscription - but I am still in my 30 day free trial.

Hi @Beachgoer22,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We appreciate your patience with this matter.


Best regards,
Mary

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Cid1
Newbie

Re: I was billed $11.31 for Hulu subscription - but I am still in my 30 day free trial.

I am being charged $25.00 a mo.for hulu thru my roku acct & cannot get it cancelled.it gets more expensive every couple of mos

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RokuMary-F
Community Moderator
Community Moderator

Re: I was billed $11.31 for Hulu subscription - but I am still in my 30 day free trial.

Hi @Cid1,

Welcome to the Roku Community!

We also recommend that you course this through our Account, Payments & Subscription Support team here so they may be able to appropriately assist you with this matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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