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carstenprigge
Newbie
‎09-20-2021 04:07 PM

I show a recurring charge, but don't subscribe to anything...

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Hi, I see a monthly charge for $6.22 on my credit card, but checking my account, I have not subscribed to anything. Checking my account, there are no invoices or subscriptions active. Need help getting these recurring charges dropped. Thanks, --Carsten.

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RokuDanny-R
Retired Moderator
‎09-22-2021 11:19 AM

Re: I show a recurring charge, but don't subscribe to anything...

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@carstenprigge

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator

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RokuDanny-R
Retired Moderator
‎09-22-2021 11:19 AM

Re: I show a recurring charge, but don't subscribe to anything...

Jump to solution

@carstenprigge

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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