Hi @Plobo,
Thanks for posting in the Roku Community! I'm sorry to hear about the experience, that's not what we aim for.
For order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
If you need any additional help and we’ll follow up to continue assisting you.
Best regards,
Mary