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Plobo
Newbie
‎01-09-2022 06:00 AM

I received the wrong order. I can't find a phone number to call Roku can anyone help?

I have been trying to reach someone at Roku but no phone number listed. I received the wrong order and am getting frustrated that they are not contacting me. These were gifts and now I have to wait for the correct order but still waiting to hear back from them, need better customer service

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RokuMary-F
Retired Moderator
‎01-10-2022 08:24 AM

Re: I received the wrong order. I can't find a phone number to call Roku can anyone help?

Hi @Plobo,

Thanks for posting in the Roku Community! I'm sorry to hear about the experience, that's not what we aim for.

For order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

If you need any additional help and we’ll follow up to continue assisting you.

Best regards,
Mary

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