Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
I received an email claiming to be Roku with a customer service number but I never contacted Roku.
As the title explains; I received an email with a ticket number attached to it from someone claiming to be Roku Support. It appears to be official. However the problem is I have never contacted Roku Support for any reason. I am active on the community forum and I have never spoken to any Roku employees, at least not in a couple of years.
Re: I received an email claiming to be Roku with a customer service number but I never contacted Rok
@JWS9518 Thank you for your reply. While they went to some length to have this email appear official I do suspect it may be spam. The only emails I receive from Roku are standard account related codes or updates from this forum. I wanted to address this potential spam email in the event that it would be helpful to post any information about it.
Re: I received an email claiming to be Roku with a customer service number but I never contacted Rok
Good idea to let people know. There seems to be a proliferation of Roku scammers in recent weeks not only with emails, but text and posters in the forum with fake links and phone numbers.
