Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ChrisL1020
Newbie
‎02-26-2021 05:39 PM

I placed a order for Roku Premium on 02/11/21 and i didn’t receive it

 
0 Kudos
Reply
2 REPLIES 2
GAD1
Reel Rookie
‎02-27-2021 07:40 PM

Re: I placed a order for Roku Premium on 02/11/21 and i didn’t receive it

My order for ROKU Premier was ordered 2/18, shipped 2/19 and then disappeared in tracking after departing USPS in San Jose on 2/19.  Have you tried to talk to anyone at ROKU?

0 Kudos
Reply
RokuMary-F
Community Moderator
Community Moderator
‎03-01-2021 09:22 AM

Re: I placed a order for Roku Premium on 02/11/21 and i didn’t receive it

Hi @ChrisL1020,

Thanks for reaching us.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
Thanks,

Mary

0 Kudos
Reply