Account, payments & subscriptions

[tjdyke]

I no longer have a rook but was charged for Disney Plus for a year please advise

[Strega]

Try logging into your Roku account (at roku.com - no device needed) and see if you can cancel there.

[Alex-Roku]

Hey @tjdyke, 

as @Strega mentioned, you can log on at https://www.roku.com/  and follow the steps below to manage or cancel any subscriptions you may have:

1. Go to my.roku.com on your computer or smartphone
2. If prompted, sign in to your Roku account.
3. Scroll down and select Manage your subscriptions
4. Locate the channel under Active Subscriptions and select Cancel subscription
5. Select a cancelation reason to complete the process

Let us know if you have any other questions, we're always happy to help! #HappyStreaming 

[makaiguy]

When you previously had a Roku did you have an annual Disney+ subscription taken out through Roku?   If so, and if you did not explicitly cancel the subscription, it will stay in force and continue to auto-renew through Roku at the end of each subscription period.

To keep it from auto-renewing further, log into your old Roku account and cancel the subscription.