Account, payments & subscriptions

[mwhit5683]

My roku still not working HELP

[mwhit5683]

I need to talk to someone in tech support

[RokuHaz-M · Accepted solution]

Hi there! @mwhit5683 

I understand your Roku is acting up, and I'm here to help! Just share a bit more info, and we'll get this sorted out in no time! Additionally, you can always visit the Roku Support Website, perhaps you'll find what you need here. Got any questions? Just give me a shout!

Cheers!

Roku Community Team

[Ballred1243]

I paid $64.04 on 1-29-25 for a paramount subscription but my paramount+ has been turned off because the subscription has expired. The subscription should be good until 1-29-2026. Please reinstate my account!!!

[JWS9518]

@Ballred1243 This is not the place where you would resolve this issue as this is mostly a user forum.

Go to Roku support link provided above or here in this post.  And select the billing issues option.

https://support.roku.com/

You could also try contacting Paramount plus customer support directly as well.

[rolandmaxwell]

i need help

[rolandmaxwell]

ineed to talk

[JWS9518]

@rolandmaxwell See the posts here that direct you with a link to customer support.  This is a user help forum with users like you.  

[RokuTakashi]

Hi, @rolandmaxwell 

Welcome!

Please refer to the link shared by the officially designated Roku Moderators and Roku Community Experts in this thread, which contains the Roku Support links.

Once you access these links, you can follow the steps outlined to receive the appropriate support and connect with a live advisor.

Hope this will be sorted out soon.

Thanks,
Roku Community Team.

[jkdgd]

Same here. Eightball answers from ticket punchers. Receive these "Unable to process your payment" emails almost constantly from Roku. Funny thing though? When I went around Roku direct to media supplier - THEY had no problem charging the same card.

In this case, I think it's a field issue. Roku is pulling the wrong fields to submit with charges. So of course it won't work. Another oddity? I see charges from every other supplier on my screen for this month, but not one for HBO. Almost like they never submitted the charge at all? They also successfully charged last month - but not this month.

Hmmm....wonder how many Roku employees it takes to fix a billing system?

Not dealing with their customer service any more. Probably will just switch to Apple. Bet they can still feed themselves.