Account, payments & subscriptions

[columbinemarie]

i have been unable to reach out to roku to cancel a subscription i didn’t authorize in the first place.  i have been trying to reach out to roku for about 3 years to cancel the account to no avail!!!  please help!  roku has stolen over $200.00 from me and roku does not provide customer service for this issue which has become fraudulent!

[RokuKariza-D · Accepted solution]

Hi @columbinemarie

We're sorry to hear about the issue you're experiencing.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[HDMIGuy]

Log in to your Roku account.  If the subscription is not there it is not Roku that is responsible for the charge.

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[MySLOLife]

If you are having trouble reaching customer service, here's the phone number and associated information that may be helpful.

https://gethuman.com/phone-number/Roku

[pmoore123]

I just want to cancel subscription. Phyllis Moore 302 Crutchfield Road  Fulton, Ky.42041

[Hector-Roku]

Hi @pmoore123, we recommend editing your post to remove any of your personal information since this is a public forum. But with that said, we're happy to look into your account details and review any active subscriptions you have for cancellation. We will be sending you a direct message here on the Roku Community to cover this with you for your privacy. 

If you would prefer, for future reference, you can also log into my.roku.com and you will see the option "Manage your subscriptions" available. This will also allow you to cancel your subscriptions if you would rather go through this process online. 

For now, please keep an eye out for the mail icon at the top of your page to check your inbox for a message from us! If you have any issues locating this message, please let us know. 

[jdmathis]

My subscription for Hulu was cancelled on 12/02/2018 according to your records. I have been continuosly billed for the subscription. Please help me reconcile this problem.

[Fmartell]

Please help I don’t want the subscription I have I don’t even use it 

[RokuMary-F]

Hi @Fmartell,

Thanks for posting in the Roku Community!

I understand that you want to know how to cancel your subscription, we would recommend taking a look at our Support page for more information regarding How to unsubscribe, cancel, or turn off auto-renew for a subscription | Official Roku Support

Hope you'll find this info useful. Let us know in case you've still got any questions.


Best regards,
Mary

[HDMIGuy]

@Fmartell If the subscription is through Roku login to your Roku account on a computer or phone and check your subscriptions.  When/if you find the subscription you can unsubscribe there.  I would also recommend going to pin preference will logged into Roku and select require a pin to make purchases. If you login to Roku and cannot find the subscription the subscription is not from Roku and they will not be able to help you.