Account, payments & subscriptions

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sonyawest
Newbie

I need assistance with being over billed

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I am being over billed

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2 Solutions

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renojim
Community Streaming Expert

Re: Customer service agent to please contact me for billing issues??

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@sonyawest, contact support at https://support.roku.com/contactus

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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RokuJechealR
Community Moderator
Community Moderator

Re: I need assistance with being over billed

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Hi @Sbrown21,

Thanks for your first post in the Roku Community!

Regarding this matter, it will be effective for you to contact our Account-Billing team directly, as they are the best ones who can further assist you.

You can visit our Account-Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option to talk to one of our live representatives.

You can also view and check the charges on your account, and this link will help you out: How to review your purchase history and charges to your Roku account.

Please keep us posted, and we'll continue assisting you from there.

Warm regards,

Chel

Jecheal R.
Roku Community Moderator

View solution in original post

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8 REPLIES 8
renojim
Community Streaming Expert

Re: Customer service agent to please contact me for billing issues??

Jump to solution

@sonyawest, contact support at https://support.roku.com/contactus

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Sbrown21
Newbie

Re: I need assistance with being over billed

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Months ago I was being charged twice I called they fixed it now I’m back being charged 

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RokuJechealR
Community Moderator
Community Moderator

Re: I need assistance with being over billed

Jump to solution

Hi @Sbrown21,

Thanks for your first post in the Roku Community!

Regarding this matter, it will be effective for you to contact our Account-Billing team directly, as they are the best ones who can further assist you.

You can visit our Account-Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option to talk to one of our live representatives.

You can also view and check the charges on your account, and this link will help you out: How to review your purchase history and charges to your Roku account.

Please keep us posted, and we'll continue assisting you from there.

Warm regards,

Chel

Jecheal R.
Roku Community Moderator
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Re: Customer service agent to please contact me for billing issues??

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Being charged for Hulu channel US but don’t get it or want it

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RokuJechealR
Community Moderator
Community Moderator

Re: Customer service agent to please contact me for billing issues??

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Hi @Katrinka123,

Welcome to the Roku Community!

We understand you are being charged for Hulu and have an issue with your desired content. Help is here. You can refer to the support team stated above. If you subscribed directly through the channel provider, you can contact their Support team for further assistance.

Please keep us posted on how it goes.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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Nancyc2
Channel Surfer

Re: I need assistance with being over billed

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Customer Service   816 272 8106

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Nancyc2
Channel Surfer

Re: Customer service agent to please contact me for billing issues??

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Customer Service   816 272 8106

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Nancyc2
Channel Surfer

Re: I need assistance with being over billed

Jump to solution

Customer Service   816 272 8106

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