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Aj19
Newbie

I'm being charged $18 on Roku and don't know what it's for

I'm being built $18 from the Roku channel and I want to know what it's for

0 Kudos
4 REPLIES 4
Michelle3
Roku Guru

Re: I'm being charged $18 on Roku and don't know what it's for

It might be a fraudulent charge.  You could submit a bill inquiry here.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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makaiguy
Community Streaming Expert

Re: I'm being charged $18 on Roku and don't know what it's for

@Aj19-

What is the full description on your charge statement?  Sometimes it will cite the parent company for a channel rather than the channel name, such as WarnerMedia for an HBO Max subscription.

If you log into your account at https://my.roku.com/account/subscriptions what subscriptions are shown, if any?  Is anything shown with a charge matching your amount?

 

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Michelle3
Roku Guru

Re: I'm being charged $18 on Roku and don't know what it's for

Fun fact: Upon the spin-off from AT&T Inc. and the merger with Discovery, Inc., WarnerMedia is now Warner Bros. Discovery, Inc. as of April 8th of this year.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
0 Kudos
Alfredo-Roku
Retired Moderator

Re: I'm being charged $18 on Roku and don't know what it's for

Hey @Aj19, thanks for reaching out to the Roku Community. 

We understand how confusing these charges can be. Let us dig into this.

For us to assist you more with this charge, we'll be sending you a DM. Please be on the lookout for our message!