Account, payments & subscriptions

[WendyHietala]

I have been charged 84.99 for a 69.99 subscription. Also 2.60?  Have know idea why this is 17.50 over what bill should be. 

[Joseph-Roku]

Hi @WendyHietala, we know that being charged for something you don't recognize is never fun. We're here to help figure out what's going on.

We're going to be sending a PM your way. Please keep an eye on your inbox for us to help further.

[Jtps]

I have unknown charges on my account, I want refunds for money taken from my account. Please call me at (205) 206-3713. Please canceled all accounts other than what should be included with my television. Please call me.

[renojim]

@Jtps, no one is going to call you except for maybe a scammer trying to get more money out of you.  Edit you post and remove the phone number.  Check your purchases and subscriptions at https://my.roku.com .  If there are none there then it's not Roku that's charging you.

[Kathkids04]

I currently have a subscription for UP Faith and Family however, when trying to access it, it says I don’t have a subscription. I checked my account on Roku and I indeed have a subscription. 

[Hector-Roku]

Hi @Jtps, we appreciate you reaching out to The Roku Community regarding the charges you are receiving. We recommend editing your post to remove your phone number to keep your information safe since this is a public forum. To look into this, we will have to collect some of your information to locate your Roku account. We will be reaching out to you directly through private message here on The Roku Community. To check your inbox, select the mail icon at the top of your page! If you have any problems finding our message, please let us know.