Account, payments & subscriptions

[Shellee1977]

I’ve tried canceling this so many ways and MAX keeps telling me to go through Roku. Roku says that I don’t have any subscriptions but I have several. So frustrated 

[aexcalibr]

i am having the same issue. i got the max for 1yr. i did not want it on auto renew. i could not cancel no matter what i tried, they renewed it. on march 27. i called the number on roku.com and it was a scam.  i called the billing dept. i wanted to get a refund since i marked do not renew.  i paid account.    it's showing max expired. i cannot cancel. there is not any customer service, you end up going in circles trying to cancel.no help,

[RokuRiamie-D · Accepted solution]

Hey @aexcalibr and @Shellee1977,

We get that you two are having trouble canceling your Max subscription. We're here to assist.

To learn more about how to manage or cancel an app subscription through Roku, please visit here.

Also, try contacting our Account and Subscription team for further assistance through our Roku support website, and click on the Check option below.

Hope this helps.

Roku Community Team