Account, payments & subscriptions

[Aj7581]

We ordered the ufc fight and we’re charged but due to home being unlivable we are living in a warehouse with no att uverse cable provider, therefore we can not receive the fight we already paid for..this was due to a natural disaster in Louisiana ( Hurricane Ida) I really believe this should be a special circumstance for reimbursement for ufc ppv fight September 26, 2021. Service for moving cable provider info is backed up due to major distruction throughout the area. 

[Aj7581]

We order these fights all the time we wouldn’t even ask if we would have know this was gonna happen. But you don’t really have control over hurricanes there should be a special category for this type reimbursement situation.

[RokuKariza-D · Accepted solution]

Hello @Aj7581

Thanks for posting here in the Community!

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[makaiguy]

Are you saying you ordered this fight through ATT U-verse cable but can't view it because you can't access U-verse at your current location?  If so this would be an issue between you and U-verse, not you and Roku.