Account, payments & subscriptions

[Ro11]

Currently have a monthly subscription for Disney Plus which is due to renew on 20th Feb. Followed guidance found so far on how to change to annual, but when looking at my Roku account, there is only one option button to 'Cancel Subscription'. When clicking on it just comes up with a message are you sure, no option to change to annual payment. Any ideas on how to change to annual other than cancelling and then purchasing on annual basis? 

[RokuKariza-D · Accepted solution]

Hey @Ro11

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza