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Carter1220
Newbie
‎04-05-2021 01:16 PM

How to get refunded for an unauthorized subscription charge

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I was charged $84 for something I didn't subscribe to I would like to get the money back for rent..

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RokuMary-F
Retired Moderator
‎04-05-2021 03:48 PM

Re: Charged

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Hi @Carter1220,

Thanks for reaching out.

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

If you are being charged for a service you do not recognize, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

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RokuMary-F
Retired Moderator
‎04-05-2021 03:48 PM

Re: Charged

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Hi @Carter1220,

Thanks for reaching out.

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

If you are being charged for a service you do not recognize, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

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