Account, payments & subscriptions

[Katrink]

We have an account and are are paying for OAN through Roku but can’t play it!!??

[RokuMary-F]

Hi @Katrink,

Thanks for reaching us.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Please try doing this and see if it helps with what you're experiencing.

Thanks,

Mary

[cmh1]

I can not get OAN to work on ROKU!  I removed it from home screen. Tried settings but it still won't play.d

Any other ideas?

[RokuKariza-D]

Hello @cmh1

Thanks for posting here in the Community!

Does the issue only occur on OANN or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes.

All the best,
Kariza