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Katrink
Newbie

How to get OAN to play if it stopped while having an ongoing subscription

We have an account and are are paying for OAN through Roku but can’t play it!!??

3 REPLIES 3
RokuMary-F
Community Moderator
Community Moderator

Re: How to get OAN to play if it stopped while having an ongoing subscription

Hi @Katrink,

Thanks for your first post in the Roku Community!

We understand that you are facing an issue when playing content on the OAN channel. We're so sorry to hear of the experience and will work with you to resolve your playback issue.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
  2. Next, restart your device from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).
  3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

Does this clear up the issue you are seeing? Please keep us posted.


Thanks,
Mary

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cmh1
Newbie

Re: How to get OAN to play if it stopped while having an ongoing subscription

I can not get OAN to work on ROKU!  I removed it from home screen. Tried settings but it still won't play.d

Any other ideas?

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RokuKariza-D
Roku Guru

Re: How to get OAN to play if it stopped while having an ongoing subscription

Hello @cmh1

Thanks for posting here in the Community!

Does the issue only occur on OANN or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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