Account, payments & subscriptions

[Ant4]

I canceled my espn+ subscription before my renewal but still got billed for it after I canceled it. I'm having a hard time getting to a roku agent to get a refund. ESPN tells me to contact roku but I haven't had any luck. Any suggestions 

[RokuMary-F]

Hi @Ant4,

Welcome to the Roku Community!

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

[lfb215n6pz]

I need to change my account to BASIC viewing.  ( $4.99)

[RokuMary-F]

Hi @lfb215n6pz,

Thanks for posting in the Roku Community!

We would recommend taking a look at our Support page for more information about How to upgrade or downgrade a subscription billed to your Roku® account | Official Roku Support

If you need further assistance, feel free to contact Roku Support


Best regards,
Mary