Hello! Recently my grandmothers email got hacked and can’t get into roku. She’s been getting these subscription charges and needs to cancel them. Is there a way to change the email? She can’t even get into her old one.
Settings > System > About on her Roku will show her the email address associated with her Roku account. This address is what must be entered to log into her Roku account at http://my.roku.com. Has this been changed from her actual email address? As long as this is the email address that SHOULD be attached to her account:
If she knows her password she can log in.
If she doesn't know her password she can use the "Forgot password?" option a little further down the page to set a new password, as long as this email address is one at which she can still receive email.
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