Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
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Stuffy9176
Newbie

Re: Cancelling subscription

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I wanr ro cancle  aubscriptions to hulu.

 

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renojim
Community Streaming Expert

Re: Cancelling subscription

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@Stuffy9176, if you subscribed through Roku, then https://my.roku.com/account/subscriptions

If you subscribed directly through Hulu then you'll have to contact them.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Dzyned
Newbie

Re: Cancelling subscriptions

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I canceled my subscription today because I didn’t want HBO Max anymore (for right now anyways). And when I checked my account, it was charged. I’m just trying to figure out how and why was my account still charged when I canceled the subscription…

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RokuKariza-D
Roku Guru

Re: Cancelling subscriptions

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Hi @Dzyned

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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norsey
Newbie

Re: Cancelling subscriptions

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Tried many time to cancel trial subscriptions. Home screen highlight SHO, *, CX, DONE.

I GET BLOCKED. RIDICULOUS.  i have to cx from credit card

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RokuMary-F
Community Moderator
Community Moderator

Re: Cancelling subscriptions

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Hi @norsey,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

In addition, for information about how to manage your subscription, visit our Support page here: How do I unsubscribe or cancel my subscription? | Official Roku Support

If you have any other questions or concerns, please let us know.

Regards,
Mary

 

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Re: Cancelling subscriptions

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Karl Hohorst, Myrtle beach, SC 

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Michelle3
Roku Guru

Re: Cancelling subscriptions

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@karlhohorst  So what is it?  Do you have a Roku device and subscriptions on it too? 
~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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clark3
Newbie

Re: How to cancel channel subscriptions

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How do I cancel subscription?

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