Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
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Re: Cancelling subscriptions

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I wanted to cancel my subscriptions 

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Lonchi954
Newbie

Re: Cancelling subscriptions

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How do I deactivate account after canceling 

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renojim
Community Streaming Expert

Re: Cancelling subscriptions

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https://support.roku.com/article/208756028

Roku Community Streaming Expert

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1951
Newbie

Re: Cancelling subscriptions

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I'm being billed for HULU which I didn't subscribe too. How do I cancel the subscription?  When I go into HULU, it states that I need to enroll for the subscription. I have been billed for Disney + and HULU which I never had access to. I need help removing the subscriptions for these two. I'm being billed for channels I don't have. Thank you.

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renojim
Community Streaming Expert

Re: Cancelling subscriptions

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@1951, did you check your subscriptions?

https://my.roku.com/account/subscriptions
https://my.roku.com/account/purchases

Make sure you log in with the same email address that shows on your Roku under Settings->System->About

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Leiry
Newbie

Re: Cancelling subscriptions

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Buenas quiero cancelar mi suscripcion de disney y no he podido me podran ayudar 

Gracias 

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RokuDanny-R
Retired Moderator

Re: Cancelling subscriptions

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@Leiry

Thanks for the post.

Please be aware that the Community only supports the English language, I had to use Google translate to understand your inquiry.

Have you signed into your Roku account online at my.roku.com and click Manage your subscriptions? 

For more information about how to cancel your subscription, visit our Support page here: How do I unsubscribe or cancel my subscription?


Thanks,
Danny

Danny R.
Roku Community Moderator
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rt45
Newbie

Re: Cancelling subscriptions

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there is no "manage subscription"after i select the star * there are other options but not the one that is necessary to cancel subscription.

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RokuKariza-D
Roku Guru

Re: Cancelling subscriptions

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Hi @rt45

I hope you're doing well.

If the 'Manage your subscription' option doesn't show up, it means that you do not have an active membership to the channel you selected. You can try doing it from our website by checking the instructions available in the Support link provided by @RokuDanny-R above. 

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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HDMIGuy
Roku Guru

Re: Cancelling subscriptions

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It sounds like your subscription is not through Roku.  You need to determine where your subscription was created to cancel.

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