Account, payments & subscriptions

[Pimp]

Why can't I cancel all these new subscriptions

[mop_891]

could you be a bit more specific?

[RokuKariza-D · Accepted solution]

Hey @Pimp

Thanks for posting here in the Community!

If you need help canceling a subscription, feel free to follow the steps below:

1. Press Home on your Roku remote
2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote
3. Press Star on your remote to open the options menu
4. Select Manage subscription to view the renewal date and access additional options
5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
6. When prompted, select Cancel subscription. Roku will display a message confirming cancellation and your last day of access.
7. Select Done

To manage additional subscriptions, repeat steps 2 – 7.

For more information, refer to this Support link: How to unsubscribe or cancel a subscription

I hope this helps!

All the best,
Kariza

[makaiguy · Accepted solution]

@mop_891--

An alternate method to unsubscribe to channels that are billed through Roku:

Log into http://my.roku.com/subscriptions. Cancel any subscriptions you've obtained through Roku there:

Any subscriptions you've obtained through other services (Hulu, Prime Video, etc) will have to be unsubscribed through those services. Any subscriptions obtained directly from the channel will have to be unsubscribed on the channel's website.

Additional notes: Most (all?) subscriptions you pre-pay (or obtain a temporary free trial) for a defined subscription period which then auto-renews when the subscription (or trial) period expires. When you unsubscribe it stops the auto-renewal but the current subscription stays active until the prepaid subscription period runs out. (Many free trials expire immediately.) Few, if any, will cancel immediately and refund the unused portion of your prepaid subscription. This is all explained in the conditions shown when entering into the subscription (you know, all that stuff we all agree to without actually reading it).