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pamannkay
Level 8
‎09-17-2021 12:25 PM

How to cancel Discovery Plus - doesn't show up as a subscription on Roku

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I want to cancel Discovery Plus but there’s no apparent way to do that either through my TV or the Roku website because it doesn't show that I have this subscription.

However, it does shows up as a charge in my bank account every month. I've tried to resolve this with no luck. Has anyone had any luck in fixing this?

1 Solution

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pamannkay
Level 8
‎09-24-2021 09:56 AM

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

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The phone call worked this time. Thanks for your help!

View solution in original post

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11 REPLIES 11
renojim
Community Streaming Expert
‎09-17-2021 11:49 PM

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

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Did you subscribe directly with Discovery+?  Roku charges will show up on your statement with "Roku" in the description of the charge.  Make sure when you're checking your subscriptions at https://my.roku.com you're using the same email address to log in as the email address that shows under Settings->System->About.

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pamannkay
Level 8
‎09-18-2021 07:52 AM

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

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I subscribed through Roku. This is what it says on my statement:  RECURRING DEBIT CARD ROKU FOR DISCOVERY COM 2711 CENTERVILLE RO

My email  address is correct.

 

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renojim
Community Streaming Expert
‎09-18-2021 09:19 AM

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

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Try the contact options at https://support.roku.com/contactus

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pamannkay
Level 8
‎09-18-2021 12:22 PM

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

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I have tried a live chat with them with the end result being they wanted to troubleshoot my TV. I didn't want them doing that so nothing was fixed. Not sure why this is such a huge problem. I just want Discovery Plus cancelled. 

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renojim
Community Streaming Expert
‎09-18-2021 03:33 PM

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

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I don't know why they'd want to troubleshoot your TV.  Try calling Roku support at 816-272-8106.  Choose option 1.

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pamannkay
Level 8
‎09-19-2021 11:58 AM

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

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I couldn't figure out the TV thing either. Thanks for the phone number. I've tried talking to someone before but I had a hard time understanding them & they weren't helpful. Sent an email yesterday and will see what happens with that. 

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pamannkay
Level 8
‎09-24-2021 09:56 AM

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

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The phone call worked this time. Thanks for your help!

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Luna12z
Level 7
‎08-06-2022 08:05 PM

Re: How to cancel Discovery Plus - doesn't show up as a subscription on Roku

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Wow im having a nightmare of a experience with trying to cancel mine too. It's not seen in my Roku subs. I spoke to discovery+ themselves and they told me only Roku can cancel due to "privacy issues of accounts" then when I try to tell that to Roku. Roku thinks I may have used another email with Roku.

When discovery confirmed it was my current email. 

Roku seems like it 'cant find my sub" even when I show them reciepts of payment. 

 

Then they proceed to tell me. Oh we will cancel your 'disney +' ???

 

Like what? I never mentioned Disney....

 

What a headache. And still no cancellation of Discovery+ 

 

.......

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Hector-Roku
Retired Moderator
‎08-09-2022 07:27 AM

Re: How to cancel Discovery Plus - doesn't show up as a subscription on Roku

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Hi @Luna12z, it looks like you're having issues with trying to cancel your Discover+ subscription but haven't had much luck. We will be reaching out through direct message here on the Roku Community to provide more information about this. Please keep an eye on your inbox for our message! If you have any issues finding our message, let us know.