Account, payments & subscriptions

[Gokenm]

You’re giving instructions as if he has a peacock only account. If it’s through Roku u can’t upgrade on Peacock and apparently not on Roku either. I’m having the same problem so I’m just going to cancel it and go through Peacock and skip Roku altogether. Roku needs to get with the times. 

[RokuJechealR]

Hi @Gokenm,

We appreciate you for taking your first post here in the Roku Community!

Getting help from our Account-Billing team may be more effective, as they are the best ones to help you.

Please get in touch with them through our Account-Billing Support page. Choose "Account, payments & subscriptions," and there should be an option that you can talk to one of our live representatives.

If there's anything else we can further assist you with aside from this, let us know.

All the best,

Chel