Hi @phiggins,
Thanks for posting in the Roku Community!
For issues concerning charges and payment, it may be more effective for you to get help from our billing team. Please get in touch with them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions," and they are the best ones to help you in this matter.
If you have any other questions or concerns, please let us know.
Regards,
Janadee
Nadee K.
Roku Community Moderator