Just wondering how long it takes to get RMA instructions after initial contact. Roku responded to my initial request to replace an in-warranty defective Premier in one day, then nothing.
Also, the initial email wanted my model number - but they already had the serial number so why ask for the model?? THEN, checking the online info, the sn they sent was on the outside of the unit but the corresponding number on the website was something else entirely? What gives? Which one do they want and if they have it already, why ask?
