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jayduh
Reel Rookie

How long does it take for customer center to contact you?

Spoiler
 

I have had this TV for less then a year and my building doesn’t allow wall mounts, for this reason i had to trust the legs that came with the TVs i haven’t had an issue for almost a year until today when i was sitting with my son watching dinosaurs and he was a little too close and the leg snapped and fell on him, he was unharmed at first and now has a big goose egg (after he woke up crying) i discovered one has developed im now waking him up to make sure he is okay! i have contacted roku hours ago but apparently no response, idk if this is now a legal issue or is just a warranty issue but i didn’t get warranty through walmart just the standard through roku so im hoping you all could help me ! thank you in advance 

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3 REPLIES 3
renojim
Community Streaming Expert

Re: How long does it take for customer center to contact you?

Since you bought it at Walmart, is it an onn TV?  If so, the warranty would be onn/Walmart's responsibility.

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jayduh
Reel Rookie

Re: How long does it take for customer center to contact you?

Spoiler
i have the basic warranty that roku gives i didn’t get the extended warranty that walmart offers so they referred me to contact roku but idk how long it takes to even have them get back to me 
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rubentrevino
Reel Rookie

Re: How long does it take for customer center to contact you?

How subscribed do I need 

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