Account, payments & subscriptions

[JWS9518]

@Lauriemorneault 

Do you have Paramount +?

You can log into your Roku account, manage subscriptions and see what you are subscribed to and turn off your auto-renew and cancel your subscriptions.

[RokuRhea-V]

Thanks for posting here in the Roku Community! @Lauriemorneault,

I see you've got some charges you don't recognize. Our Account and Billing Team is well-equipped to assist with this concern. You can visit our support page at Roku Accounts and Billing Team, Select Account, Payments, and Subscriptions category.
Note: Never publicly post personally identifiable, private, or sensitive information, including passwords, phone numbers, email addresses, or payment information. Community content is visible to all Community members.

Thanks,

The Roku Community

[SandySue113]

The code sent to me to access my account will not work. What is going on, please!

[RokuTakashi]

Hi, @SandySue113 

Thanks for the post.

For further assistance with your account and subscription issues, please visit the support link shared by my fellow Roku Community moderators earlier in this thread. Our support team is ready to help you.

Hope this will be sorted out soon.

Thanks,
Roku Community Team.

[Jackiemanning]

I cancelled Frndly and payment was taken from my account 

[Jackiemanning]

102 dollars was taken from my account for Frndly please refund to my account I did not authorize this payment 

[RokuRiamie-D · Accepted solution]

Hi @Jackiemanning,

Thanks for reaching out!

We understand that you have canceled your Frndly TV subscription and yet you got charged.

To further assist you regarding your refund request, please contact our Account and subscription team through our Roku support website and click on the Check option below.

Thanks again,
Roku Community Team

[8870]

I want to cancel my subscription 

[RokuRiamie-D]

Thanks for the post @8870,

If your subscription is through Roku, you can manage or cancel a subscription via the Roku website or on the Roku device.

On the Roku website

1. Visit my.roku.com/subscriptions.
2. Under "Active Subscriptions," select the subscription you want to cancel.
3. Click "Manage Subscription," then choose "Turn off Auto-Renew." This will cancel your subscription and prevent future charges.
4. You will have access to the subscription until the end of your current billing cycle.

On the Roku Device

1. Press the Home button on your Roku remote.
2. Navigate to the app you want to cancel.
3. Press the Star button, then select "Manage Subscription."
4. Choose "Turn off auto-renew" to cancel. Your subscription will remain active until the end of the billing cycle.

Hope this helps.

Roku Community Team