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Gooflen
Newbie

How do I remove my card from a Roku TV if I no longer have access to that account?

My card is on a Roku account that I no longer have access to the email of, or the password for the Roku account, it’s charging me monthly for it, is there a way to remove the card if I don’t have access to the account? I want to add it to my new Roku account.

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renojim
Community Streaming Expert

Re: How do I remove my card from a Roku TV if I no longer have access to that account?

You can try contacting account/payment support at https://support.roku.com/contactus, but you may have to cancel the card.  You might want to contact your financial institution and see if they can block the charges.

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