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How do I get a refund for 12 months of over billing for Disney Electro

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Roku Guru

Re: How do I get a refund for 12 months of over billing for Disney Electro

Thanks for posting in the Roku Community!

You may unsubscribe the channels from your TV or online account.

To cancel or unsubscribe from your Roku streaming device:
1. Press the Home button on Roku remote on your Roku remote.
2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
3. Press the Star button * on Roku remote on your remote to open the options menu.
4. Select Manage subscription to view the renewal date and access additional options.
5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
6. When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
Select Done.

To cancel or unsubscribe from a mobile device or PC
1. Go to on your computer or smartphone.
2. If prompted, sign in to your Roku account. 
3. Scroll down and select Manage your subscriptions.
4. Locate the channel under Active Subscriptions and select Cancel subscription.
5. Select a cancelation reason to complete the process.
Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

You may also refer to this link: How do I unsubscribe or cancel my subscription? | Official Roku Support

If you need further assistance, feel free to contact Roku support.

Let me know if you have any other questions, and have a good day!

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