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Medussa
Level 7

How do I get a charge remove from my card

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i just sign up for the Disney subscription and they charged me twice. How do I remove the 6.99 after getting charge twice.

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RokuDanny-R
Roku Employee
Roku Employee

Re: How do I get a charge remove from my card

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@Medussa 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: How do I get a charge remove from my card

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@Medussa 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: How do I get a charge remove from my card

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this is the most useless reply (over and over again) for what seems to be a very common issue, with absolutely no way to get in touch with an agent, or even send an email.  it just  keeps looping everyone through the same suggestions without any actual help or results.  not even an option to live chat with someone to help.  this is ridiculous.  -5 stars for customer service.

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Alex-Roku
Retired Employee

Re: How do I get a charge remove from my card

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Hey @prokingfisher, I understand you are wanting to get in contact with one of our agents. I would be happy to point you in the right direction. 

We do in fact offer chat, email, and phone support here: https://support.roku.com/contactus. 

First, you will need to select "Question about my account or billing"  from the drop-down menu then click "Continue". 

Now from here select "Other" from the drop-down menu then click "Need more help".

This should bring you to the page where you can select either live chat, email support, or phone support. 

I hope this information helps and of course, if there is anything else we can assist you with, please also feel free to reply to this post or send us a private message.

#HappyStreaming

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