Account, payments & subscriptions

[Xxdestinee7xx]

Roku keeps charging me for hbo max, last month when it happened I called hbo and they said it was a purchased subscription in which she was able to cancel the subscription. I wasn’t worried about a refund said let it go. She said I should not be further charged, but here I am again with another charge this month by Roku 

[Ello2022]

Please log into your Roku account and cancel your subscription. If you don’t have a subscription for HBO Max in your Roku account then someone stole your credit card information. Your Financial institution is this first place you should go for help 

[Natan-Roku]

Hi @Xxdestinee7xx, we see that you have attempted to cancel your subscription to HBO Max, but still see another charge for this month. No worries, we're here to help.

We'll send you a PM in order to get to the bottom of this.