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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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HDMIGuy
Level 14

Re: How do I contact these people? Phone or chat

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When you login to your Roku account does the Paramount subscription appear?  If the subscription does not appear in your account you subscribed through someone else and Roku can not help you.  

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Strega
Level 18

Re: How do I contact these people? Phone or chat

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@elledgedr  Yellowstone Season 4 is on Paramount Network (not Paramount+) and peacock.  Roku wouldn't really have anything to say about that.

Traveler2
Level 7

Re: How do I contact these people? Phone or chat

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Is Roku still down?  

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Melissajua
Level 7

Re: How do I contact these people? Phone or chat

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I directives my roku account and cant get it back

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RokuMary-F
Roku Employee
Roku Employee

Re: How do I contact these people? Phone or chat

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Hi @Melissajua,

Thanks for posting in the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing?
We would recommend taking a look at our Support page for a more helpful FAQ article that walks through the most common troubleshooting steps to assist you. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting 

For account, billing, or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

With more detailed information, we will be able to assist you further.

Best regards,
Mary

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DianeBrad
Level 7

Re: How do I contact these people? Phone or chat

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To Roku Billing Department:

I placed order number 104772855 on  May 20, 2022  which you acknowledged in a message to me on May 20.  However, I have never received any notice that my order has shipped, nor have I ever received the items I ordered.

Those items were 1 Roku Voice Remote Pro - RCS01R. and 1 set Roku Premium in-ear Headphones - CB05, $44.98 plus tax.

I really need these items because I am slowly losing my hearing and I need the assistance these items will give me.  Please either ship these items to me or refund my money if you have already billed my Discover card for the $44.98 plus $3.60 sales tax.

 

Please advise.

Diane C. Bradford

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snillie
Level 7

Re: How do I contact these people? Phone or chat

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I'm trying to put my email address in the system but not sure how to do so.

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Alex-Roku
Retired Employee

Re: How do I contact these people? Phone or chat

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Hey there @snillie, can you please clarify the issue you are experiencing? Feel free to send us a message directly with more details or reply to this post for more help. 

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snillie
Level 7

Re: How do I contact these people? Phone or chat

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I watch the video for Roku Express 4k and it takes me a screen asking for email, but I'm unable to scroll down to it. I press the star * for help and it takes me Setup Help. I Close and it takes me back to the email request screen.

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RokuNimfa-C
Roku Employee
Roku Employee

Re: How do I contact these people? Phone or chat

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@snillie

Thanks for reaching out here in Roku Community! 

I understand that you are unable to complete the activation process for Roku Express 4k and got stuck on the page where you need to enter the email address associated with your Roku account, is that correct? We suggest you restart the process once more unplugging the device from the USB power connection for 10 seconds before plugging it back in.

Remember that when you first set up your Roku device, you will be prompted to connect it to the internet using Wi-Fi or an Ethernet cable. You must complete the on-screen instructions to connect your Roku device to your home network and the internet before you can proceed with activation.

See more tips and troubleshooting steps for this type of issue here: How to set up your Roku Express 4K.

Let us know if there's any difference after.

 

 

Regards,
Nimfa

 

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