Account, payments & subscriptions

[ralph44]

How do I change my phone number

[makaiguy]

@ralph44-

Your profile information is kept in your Roku account, accessed via https://my.roku.com.  But I don't believe it contains your phone number.

[KLAA2]

As of this writing there is no input field in your Roku Account page for a telephone number. Failing that: After a 23-minute Chat queue for this very task I was told that a phone number change must be called in to Roku Customer Service. I am presently 17-minutes into that endeavor and it has occurred to me that it would have been quicker at the onset to just delete my account then immediately create another.

[RokuRhea-V · Accepted solution]

Welcome to the Roku Community @ralph44 

It looks like you’re having difficulty updating your account information. I’m here to help! To update the phone number associated with your account, please follow these steps:

1. Sign in to my.roku.com
2. Go to Payment Methods. Click the three dots next to your payment method. Choose Edit
3. Update your phone number, and click Save.

For additional help, please visit the Roku support page to update your Roku account information.

Thanks,

The Roku Community Team