My 3 yr old ordered 96$ espn by accident. How do I cancel and get my money put back on my card?
As for getting a refund, good luck. Every streaming subscription with which I am familiar, either through a third party like Roku or directly with the channel, is nonrefundable. You are pre-paying for a specified subscription period and it auto renews when that period runs out. When you cancel the subscription it prevents the auto-renewal but the subscription stays in force until the balance of the pre-paid period expires. These conditions are explained on screen and must be accepted when subscribing -- you know, all that stuff nobody bothers to read but agrees to anyway.
If the subscription was made through Roku, highlight the channel on your home screen, press the remote's * key and click the Unsubscribe option if there is one. If not, you can also unsubscribe by logging into your account at http://my.roku.com and going to the "Manage your subscriptions" link.
If not subscribed through Roku, you'll need to unsubscribe the same place you subscribed, either through a different 3rd party or directly on the channel's website.
To protect yourself against any future such "accidents" log into your account at https://my.roku.com and create or reset a PIN value. You can then choose when the PIN is to be required, such as before it will allow any subscription or purchase to be made on your account.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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